Privacy Statement

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Privacy

PACCAR
Privacy Statement

Version 2.0 2023

Last Updated January 1, 2023

1. Introduction
PACCAR Inc, including all our subsidiaries and affiliates (“PACCAR”, “we”, “us”, and “our”), is committed to protecting your personal data. This privacy statement (the “Statement”) provides you with information regarding how we process your personal data including:

what personal data we collect from you,
for what purpose we use it,
what lawful basis we have to use it,
the categories of parties to whom we disclose it,
how we protect your personal data, and
what rights you have regarding your personal data.

This privacy statement applies to personal data collected by PACCAR. If we collect and use your personal data in any context not covered by this Statement, we will give more specific information in addition to the information provided here. If you are a European citizen (including citizens from Russia and Turkey), we recommend you also review the privacy statement of PACCAR Holding B.V., which is located at https://www.daf.com/en/legal/privacy-statement.

We may update portions of this Statement from time to time and will alert you that changes have been made by indicating on the Statement the date it was last updated. You can find the date of the last update at the top of the Statement. Keep in mind that your use of the Website (as defined below) and PACCAR’s services means that you accept the current version of this Statement as posted on the site at that time. We encourage you to re-visit this Statement on occasion to learn of any changes.

If you have a disability which prevents you from electronically accessing this Statement and require it to be provided in an alternative format (for example, audio, large print), you can contact us using the information below.

2. How to Contact Us
To contact PACCAR with any questions or requests pertaining to your personal data, you can utilize the following contact information:
PACCAR Inc
Data Privacy and Protection Department
P.O. Box 1518 Bellevue, WA 98009
+1 (844) 664-1999
DataProtection@paccar.com

For any questions pertaining to PACCAR’s European companies, including exercising your rights as a European data subject or questions about data transfers within or outside of the European Economic Area (“EEA”), you can contact the following email address: dataprotectionofficer@daftrucks.com.

3. What personal data do we collect, and how do we use it?
3.1 Website visitors and offline users
PACCAR collects certain personal data from you if you visit our websites, use our apps, or if you interact with PACCAR in the other ways described below, including through in-person interactions at physical locations.

PACCAR operates a variety of different websites and apps related to the services we provide. These include but are not limited to, PACCAR.net and e-Portal, PACCAR’s truck brand and division websites, PACCAR Financial Services website, PACCAR Parts and Service website and app, PACCAR Winch website; PACCAR Solutions Database, Kenworth TruckTech+, Kenworth Essentials app and SmartLINQ (collectively, including all apps, the “Websites”). When you visit the Websites, we collect certain information about you.

You may also choose to provide us with your personal data through sources other than the Websites. For example, if you sign up for one of our rewards programs, incentive contests or sweepstakes, if you interact with us at trade shows, or if you attend an event that we host or sponsor.

We also collect personal data when you apply for or express interest in a career opportunity with PACCAR.

PACCAR collects information directly from you or, where applicable, your employer, automatically from your device, and from third party sources like directories or databases.

The personal data that PACCAR collects from you, your employer, or third parties includes:

contact information such as name, address, e-mail address, and phone number
account information such as username, preferences, and billing information
information about your company such as company name, company website, your title, and your role
type of phone provided (for example, work, home, mobile)
interests
vehicle identification number (“VIN”)
recruiting information including education, work history, certifications and licenses, language skills, geographic preferences, references, salary expectations, information in documents you choose to provide such as a cover letter or curriculum vitae, and other information you may choose to provide such as your race or veteran status
images that you may choose to provide to us or otherwise make public via social media
any other information you may choose to provide at your discretion

PACCAR uses this personal data for the following purposes:

to set up and maintain your account
to contact you with the communication you requested, such as when you make a query on a contact page on our website or a request for information
to understand your business and offer you potential business opportunities
to provide you with information and offers about PACCAR products and services and information resources
to better design, manage and enhance our products and services for you
to allow you to participate in loyalty and other rewards programs, contests, sweepstakes, or other promotional and marketing activities
to obtain leads and contacts
to send you surveys
to allow you to participate in training opportunities
for market research, analytics, and business intelligence purposes

The pseudonymous personal data that PACCAR collects automatically from the device(s) you use to access the Websites, some of which may be considered personal under applicable laws and regulation, includes:

IP address
device type
browser version
pages viewed
search history
operating systems
identifiers assigned to your device, such as cookies or mobile device advertising identifiers

PACCAR uses this personal data for the following purposes:

to maintain and improve our website, to monitor our website’s performance and the use of our website and enhance your browser experience
to provide you with features and functionality

We provide more information about cookies and describe the opt-out procedure in the Your choices and rights section below, and in our Cookie Statement.

3.2 Customers
PACCAR Customers are either direct customers of PACCAR or customers of authorized dealers (such as Peterbilt, Kenworth or DAF Importers, dealers, service partners and TRP Parts Distributors).

If your employer is a customer of PACCAR, we collect the following information about you:

contact information including name, address, telephone number and e-mail address
information about your company such as company name, company website, your title, and your role
government identifiers including social security number, driver’s license number, passport number, and tax ID number
event registration information including emergency contact, next of kin, spouse/partner name, and dietary preferences
information concerning health issues that you voluntarily share
financing information including credit reports, financial statements, tax returns, references, work history, and bank account, or credit card number
information about your vehicle including VIN, license plate number and other truck identifiers
information about the use of your vehicle including your vehicle’s description, precise geolocation, speed, direction of travel, time of travel, service data, odometer reading, or mechanical condition
type of phone number provided (for example, work, home, mobile)
conversations between our and our service provider’s respective service centers you if you contact the service centers to discuss your account

We use the information we collect for the following purposes:

to prepare and perform contracts for sale and delivery of products and services including online (e-store) purchases
to assess creditworthiness, make credit determinations and assess related requests such as repayment extensions
to determine truck usage
for service and support, emergency assistance on the road, warranty products, field actions, rebates, and recall campaigns
for repossession purposes, including to report a repossession, locate your vehicle, and recover/repossess your vehicle
to manage your account
to allow you to test drive or pick up a vehicle
to build and maintain customer relationships
to inform you about products and services that might be of interest
for market research, analytics, and business intelligence purposes
for participation in loyalty and other rewards programs, contests, sweepstakes, or other promotional activities
for event registration and planning
for the participation in surveys, training and quality assessments
to improve your experience at dealerships and enhance your overall ownership experience
to improve and further develop our products and services, perform analysis, and to conduct research
for fulfilment of regulatory compliance

3.3 Business Partners (such as dealers, suppliers, and other business third parties)
If your employer is a business partner of PACCAR, we collect the following information about you:

contact information including name, address, telephone number, fax number, e-mail address
type of phone provided (for example, work, home, mobile)
information about your company such as company name, company website, company location, your title, and your role
government identifiers including social security numbers, driver’s license, passport numbers, and tax ID numbers
type of phone number provided (for example, work, home, mobile)
images of you that you voluntarily share with us on social media
information about your vehicle such as VIN, license plate number and other truck identifiers
financing information including credit reports, credit rating, financial statements, tax returns, references, and bank account or credit card number

We use the information we collect for the following purposes:

to prepare and perform contracts for sale and delivery of products and services including online (e-store) purchases
to provide access to IT systems, online stores (e-store), and web-portals
to assess creditworthiness, make credit determinations and assess related requests such as repayment extensions
to build and maintain relationships with you and your employer
to allow you to test drive or pick up a vehicle
to inform you about products and services that might be of interest to you
for market research, analytics, and business intelligence purposes
for participation in business partner loyalty programs and other rewards programs, contests, sweepstakes, or other promotional activities
for the participation in surveys, training, and quality assessments
fulfilment of regulatory compliance

3.4 Drivers
If your employer enters into a contract with PACCAR for Peterbilt SmartLINQ, Kenworth TruckTech+, DAF Connect, or any other data-logger, your vehicle will be monitored remotely. Although the information that PACCAR receives through these services relates to the vehicle, rather than an individual driver, this information could be considered personal in certain jurisdictions.

If you purchase a PACCAR vehicle equipped with a telematics system, PACCAR may also collect information from your vehicle on a real-time basis about its mechanical condition, such as diagnostic data, odometer readings, oil and fluid levels, tire pressure, fuel economy and its precise geolocation. PACCAR does not associate this information with an individual driver.

If you are a driver for one of our customers, we collect the following categories of information:

contact information such as your name, email-address, address, phone-number
type of phone provided (for example, work, home, mobile)
driver’s license number
driver behavior
information about your vehicle including VIN, license plate number, and other truck identifiers
information about the use of your vehicle, including your vehicle’s description, precise geolocation, speed, direction of travel, time of travel, service data, odometer reading, or mechanical condition

We use the information we collect for the following purposes:

to analyze the performance of the vehicle, conduct analytics, and optimize the quality and performance of our products and services
to alert you to any mechanical or safety-related problem and provide you with support from our network of authorized dealerships
to conduct remote diagnostics and repair and maintenance planning
to provide, if requested, emergency assistance on the road
to fulfill contractual obligations
to communicate in order to provide our services
to fulfill obligations to customers and fleet owners and optimize truck performance
to facilitate your participation in driving competition events

3.5 Data from public sources
Please be aware that we also collect data from public sources such as credit agencies, Chambers of Commerce, or other governmental institutions.

In addition to the reasons set forth above, we may use any of your personal data we collect as we believe to be necessary or allowed:

under applicable law
to comply with legal process and our legal obligations
to respond to requests or requirements from public legal and governmental authorities (including national security and law enforcement requirements) and private parties
to enforce our terms and conditions
to protect our operations
to protect our rights, privacy, safety, or property, and/or that of you or others
to allow us to pursue available remedies or limit the damages that we may sustain and
to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity

We also may use and disclose information that does not identify you because it is in the form of aggregated or statistical data.

4. How long do we keep your personal data?
Different retention periods apply for different types of personal data that we collect. We keep your personal data for as long as necessary:

for the purposes for which the information was collected
as business records reasonably retained in the normal course of business
to respond to any questions, complaints or claims that may be made by you or on your behalf
to keep records required by law

5. To whom do we disclose your personal data?
We may disclose your personal data to the following categories of parties:

PACCAR related entities, subsidiaries, and affiliates, each of which are subject to this Statement
Our business partners such as:
- vendors or service providers who help us provide our products and services and conduct our corporate business activities, including maintaining the Websites, supporting our marketing and other promotional activities, email management, and recruitment
- authorized company and independent dealers
- distributors and suppliers
- financial, tax, insurance, auditing, or legal advisors
- marketing or loyalty program management partners
- individuals designated by customers as emergency contacts
Relevant Government departments and agencies

We also may disclose your personal data when we reasonably believe it is required:

by law, subpoena, or other legal process
to protect or defend the rights of PACCAR property
to protect or defend the rights or property of PACCAR
to protect the health or personal safety of the public, or
in connection with the sale of all or part of our business or to honor user access rights, as applicable

Additionally, we may transfer information to any other third party with your consent to do so.

PACCAR does not sell your personal data to third parties.

If our disclosure of personal data requires us to transfer your personal data outside of the EEA, UK, or Switzerland, we provide additional details on cross-border transfers in the section below International Transfer.

6. How do we protect your personal data?
We care about protecting the availability, integrity, and accuracy of your personal data. Accordingly, we have implemented several security measures to help protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

7. Your choices and rights
You are not obligated to provide us your information. However, if the information is necessary to reply to your requests or answer your questions, we may not be able to assist you without it.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communications we send you. If you have any questions, you may contact us at dataprotection@paccar.com.

We use cookies on this website, which are small data files sent by websites to your hard drive through a web browser to enable the site to recognize your web browser, record activities, and ensure proper functionality of the website. If you wish to opt out of the use of cookies on the Website, you can find more details in PACCAR's Cookie Statement. How to opt out depends on the type of browser and/or device you are using.

If you wish to opt out of the use of cookies by third parties, you can do so either directly from their website or through an industry-developed web page. If you go to www.aboutads.info/choices, you can learn how to exercise choice regarding the collection of information about your online activities over time and across multiple third-party websites, online services, devices, and applications for interest-based advertising purposes.

For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

8. Notification to users in the EEA, UK, or Switzerland
Under the laws of the EEA, UK, and Switzerland, certain data we collect is considered “personal data.” We may have certain obligations and you may have certain rights with respect to this data.

8.1 International transfer
PACCAR is a global company with headquarters in the United States.

Under the European General Data Protection Regulation (GDPR) or equivalent laws, some countries may be deemed to not provide an adequate level of data protection for your personal data. When we transfer personal data outside of the EEA, UK, or Switzerland, we ensure that appropriate protections are in place. These protections may include a legal mechanism such as the standard contractual clauses approved by the European Commission, which helps to ensure that the parties to whom we disclose your personal data uphold the same or similar standards of data protection as PACCAR.

8.2 Role of company as a controller or processor
If you are located in the EEA, UK, or Switzerland, PACCAR may act as the controller as defined under applicable law when processing personal data.

8.3 Legal basis for processing
PACCAR’s legal basis for processing your personal data depends upon the specific context in which we collect or use it. In many cases, we will process your personal data based on our legitimate interests. These legitimate interests include operating our websites, managing our recruitment and marketing efforts, and providing our products and services. You have a right to object to processing on the basis of legitimate interests.

If consent is the legal basis, for example in certain situations when we send you marketing communications, we will obtain your consent and let you know how you can withdraw your consent.

Our other legal bases for processing include contractual and legal obligations.

For additional details regarding our legal basis for processing, please refer to the privacy statement of PACCAR Holding B.V., which is located at https://www.daf.com/en/legal/privacy-statement.

8.4 Your rights
Users in the EEA, UK, and Switzerland may have certain rights related to their personal data. This includes the right to access, correct and receive a copy of your personal data, the right to deletion of your personal data, the right to data portability, the right to restrict the processing of your personal data, the right to object or withdraw consent to the processing of your personal data, and the right to lodge a complaint with a regulatory authority. If you are a user in the EEA, UK, or Switzerland and have questions regarding how to exercise your rights with PACCAR or wish to submit a request, please contact dataprotectionofficer@daftrucks.com.

9. Notification to California residents
The California Consumer Privacy Act or “CCPA” applies to the collection, use, and disclosure of “personal information” collected from California residents (as those terms are defined by the CCPA).

If you are a California resident, the CCPA requires us to disclose to you the categories of personal information we collect, our business and commercial purposes for collecting, using, sharing, or selling such personal information, the categories of sources from which we collect personal information, the categories of personal information we have disclosed, shared, or sold for a business or commercial purpose in the preceding 12 months, and the categories of third parties with whom we share personal information. We have provided these disclosures in this Statement, and below are additional details.

In the preceding twelve (12) months, the personal information that PACCAR has collected, which we describe in more detail above in the section What personal data do we collect, and how do we use it, fall into the following categories under the CCPA:

identifiers
personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
protected classification characteristics under California or federal law
commercial information
internet or other similar network activity
geolocation data
sensory data (e.g., visual images or audio recordings shared via social media)
professional or employment-related information
inferences drawn from other personal information

PACCAR may have collected the following categories of sensitive information in the preceding twelve (12) months:

social security, driver’s license, state identification card, or passport number
precise geolocation information
racial or ethnic origin, or union membership
personal information concerning health
personal information concerning sex life or sexual orientation

PACCAR obtains the personal information listed above from the following categories of sources:

directly from you
directly and indirectly from dealers, distributors, suppliers, other third parties, and customers or their agents
directly and indirectly from activity on the Websites
from third parties and business partners that interact with PACCAR and its affiliates and subsidiaries in connection with the services we perform

In the preceding twelve (12) months, PACCAR has disclosed the following categories of personal information for a business purpose:

identifiers
personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
protected classification characteristics under California or federal law
commercial information
internet or other similar network activity
geolocation data
sensory data (e.g., visual images or audio recordings shared via social media)
professional or employment-related information
inferences drawn from other personal information

We disclose personal information for business purposes to the following categories of third parties:

our affiliates and subsidiaries
service providers
third parties to whom you or your agents authorized us to disclose personal information in connection with products or services we provide to you

In the preceding twelve (12) months, we have not sold any personal information, including sensitive personal information.

PACCAR does not disclose your personal information to third parties for the purpose of cross-context behavioral advertising, but you may see PACCAR ads on third party websites and applications. PACCAR, however, has not shared, as that term is defined in the CCPA, your personal information including sensitive personal information with these or other parties in the preceding twelve (12) months.

9.1 Your rights and choices under the CCPA
Under the CCPA, you or an authorized agent acting on your behalf, may have the right to: (i) know information regarding the personal information PACCAR collects and request access to your personal information, (ii) know what personal information PACCAR sells or shares and to whom, (iii) request deletion of your personal information, (iv) request correction of inaccurate personal information, (v) opt out of the “sale” and/or “sharing” of your personal information (as those terms are defined by the CCPA), and (vi) not be discriminated against for opting out or exercising any of your rights under the CCPA. If you submit a request, we may ask you to provide certain information to compare against our records to verify your identity and respond to your requests. We will endeavor to respond to your requests within forty-five (45) days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know. You may submit a request under the CCPA by:

contacting the Data Protection Department at 1 (844) 664-1999
emailing the Data Protection Department at dataprotection@paccar.com, or
submitting a letter to the address provided in the Contact Information section

9.2 Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights.

9.3 Financial incentives
PACCAR provides special rewards, incentives, offers and benefits to customers and dealers who participate in our loyalty rewards programs, sweepstakes, incentive contests, or other similar promotional campaigns, or who sign up to receive communications from us via email, text, chat, and social media (collectively, the “Programs”). Information we request when individuals sign up may include your name, address, email address, phone number, type of phone, company name, company website, and your role or title. Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under the CCPA.

Depending on the program, you may opt-in online by completing all questions and agreeing to the terms and conditions, through your employer, or by contacting the division of PACCAR offering the Program. You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program disclosure or rules or by using the unsubscribe methods provided for that communication channel. You can find a full description of the terms and conditions within each applicable Program.

We generally do not treat consumers differently if they exercise a privacy right under California law. However, where you need to voluntarily provide the personal information requested to participate in the Program, we are offering you a benefit that is reasonably related to the value of your data to us in connection with the benefit. Our reasonable determination of the estimated value of the personal information you provide to us when you sign up for that benefit takes into consideration a number of factors, including, among other things, our estimates regarding the anticipated revenue generated from the personal information and the actual and anticipated expenses that we incur in the collection, storage, and use of such personal information in connection with our services.

10. Users under 16 years old
PACCAR does not knowingly collect or sell any information from or about children under the age of sixteen. If you believe that we have received information of a child, please contact us at DataProtection@paccar.com.

11. Links to other websites
This Statement applies to our websites, corporate activities, and products and services. As a convenience to you, each website may contain links to other sites that may provide useful information or link with other platforms. PACCAR does not control these third-party sites and is not responsible for their privacy practices or content. You should refer to the privacy statements of such third-party sites to find out how they collect and use your information.